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Customer ServiceShippingShipping is calculated by weight. Orders are shipped Federal Express Ground, Express Saver, 2-Day, and Overnight and US Priority Mail. You will be informed by e-mail or phone if there are any backorders or problems with your order, so please include both. Sales Tax8.25% sales tax will be added to orders shipped within Texas. PLEASE NOTE: We are committed to providing you with exceptional service. Under normal conditions, orders placed Sunday through Thursday will be shipped from our Texas warehouse within 48 business hours. Orders placed Friday & Saturday will be shipped by the following Tuesday. REMEMBER...FedEx does not ship Saturdays or Sundays. Please remember this when choosing shipment options. Your order is being shipped from Southern Texas...please use the FedEx Ground Chart and enter zip code 78596 to calculate shipping time by FedEx to your destination. If you have given us a valid e-mail address, you will receive a shipment notification e-mail directly from FedEx which contains the tracking number for your package. You may track your order at www.fedex.com Our office hours are Monday thru Friday 8:00 a.m. to 4:00 CST. You may contact us at 1-800-229-0140 if you have any questions or e-mail us at customerservice@la-abuela.com We encourage e-mail correspondence due to the time zone differences & cost savings which we can pass on to the customer Items ordered together are not necessarily shipped in the same box. GuaranteeIf you are not completely satisfied with the products you receive, return the unused portion for a complete refund! Resolving Questions or ProblemsLa Abuela Mexican Foods, Inc. is committed to your satisfaction with our service. If you have any questions or problems whatsoever with your order, please contact us directly. Our toll-free customer service number is 800-229-0140 and our e-mail address is customerservice@la-abuela.com La Abuela Mexican Foods, Inc. 1-800-229-0140
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